Refund and Return Policy

Returns & Exchanges

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with clear photographs and a description of the issue.

Once your return request is approved, our team will guide you through the pickup process.

Refund Process

Returns are subject to inspection and quality checks.
Refunds will be processed within 10–12 business days after successful pickup and inspection.
Refunds will be issued to the original method of payment.
For COD orders, refunds will be processed via bank transfer.
Shipping charges and COD convenience fees are non-refundable.

Important Notes

Products purchased during promotions, clearance sales, or special offers will not be eligible for return or exchange.
Gift boxes are not eligible for return or exchange.
Products damaged due to misuse, neglect, or improper handling are not covered under our return policy.
We do not provide refunds for products purchased outside the official People Reflekt website. Purchases made through third-party retailers are subject to their respective policies.

People Reflekt reserves the right to refuse returns or refunds in cases of suspected misuse, fraud, or policy abuse.

If you have any concerns, our team is here to help. We are committed to ensuring a smooth and transparent experience for every People Reflekt customer.